Shipping policy
Shipping Policy
Grimwave Club is operated by Grimwave Club LLC, 1500 N Grant St Ste N, Denver, CO 80203, United States. Every order is printed to order. Depending on the item, it is produced at our facility in the United States or at our partner facility in Vietnam — see “Where your order ships from” below.
How to estimate your delivery date
Estimated arrival = production time + shipping time. These are two separate stages. Nothing in our catalogue is pre-printed and sitting on a shelf, so the clock does not start at checkout — it starts when your item goes into production.
1. Production time
Production time depends on the item:
- T-shirts, hoodies, phone cases and earbud cases — 1–3 business days. Printed at our US facility, then inspected and packed.
- All-over-print jerseys, tote bags, embroidered hats, knitted sweaters and knitted cardigans — 2–4 business days. These are printed edge to edge and sewn, embroidered or knitted to order, which takes longer than printing onto a finished blank. They are produced at our partner facility in Vietnam.
Orders placed on weekends or US public holidays enter production on the next business day. During peak periods (late November through December) production may extend by 2–3 business days; we post a notice on the site when this applies.
2. Shipping time
| Destination | Shipping cost | Estimated shipping time |
|---|---|---|
| United States — t-shirts, hoodies, phone & earbud cases | FREE on every order | 4–7 business days after dispatch |
| United States — jerseys, totes, hats, sweaters & cardigans | FREE on every order | 7–15 business days after dispatch |
Standard shipping to any US address is free on every order — no minimum, no code needed.
Shipping charges are shown in full at checkout before you pay. We do not add handling fees, surcharges or any other cost after checkout.
Total estimated arrival
- United States — t-shirts, hoodies, phone & earbud cases: 5–10 business days from the time you order.
- United States — jerseys, totes, hats, sweaters & cardigans: 9–19 business days from the time you order.
These are estimates based on typical carrier performance, not guarantees. Carrier delays, weather, strikes and customs inspections are outside our control.
Where your order ships from
We print on demand through partner facilities, and which facility handles your order depends on the item:
- T-shirts, hoodies, phone cases and earbud cases are printed and dispatched from our facility in the United States.
- All-over-print jerseys, tote bags, embroidered hats, knitted sweaters and knitted cardigans are made and dispatched from our partner facility in Vietnam, and travel from there to your address. This is why these items take longer to arrive, including for US customers.
Where we ship
We currently ship to addresses in the United States only. We do not ship to other countries at this time.
Items made at our partner facility in Vietnam are imported into the United States with all duties and taxes prepaid — you will not be charged any additional fees on delivery. If a parcel is held in customs, the estimates above no longer apply until it is cleared.
Tracking
You will receive a shipping confirmation email with a tracking number as soon as your parcel is dispatched. Tracking information can take 24–72 hours to begin updating after the label is created; a tracking number that shows no movement on day one is normal and does not mean the parcel is lost.
Incorrect or incomplete addresses
Please check your shipping address carefully before completing checkout. We print the address exactly as you enter it.
- If you notice a mistake, contact us within 2 hours of ordering and we will correct it if production has not started. See our Cancellation & Modification Policy.
- If a parcel is undeliverable or lost because the address supplied was incorrect or incomplete, we are not able to offer a free replacement or a refund. We can reprint and reship the order at your cost.
- If a parcel is returned to us as undeliverable, we will contact you at the email on the order and can reship once a corrected address is confirmed. Reshipping is charged at the standard rate for the destination.
Lost or significantly delayed parcels
If tracking shows no movement for 10 business days past the estimated arrival window, contact us at support@grimwaveclub.com with your order number. We will open an investigation with the carrier and, where the parcel is confirmed lost in transit, reprint and reship your order at no cost to you.
Where a parcel is held in customs beyond 5 business days, we treat it as a delayed shipment and will arrange a replacement rather than leave you waiting indefinitely.
Multiple items in one order
Items in the same order may be produced at different speeds and can arrive in separate parcels on different days. You are not charged extra when this happens.
Questions
Email support@grimwaveclub.com. We reply to every message within 24–48 hours, Monday to Friday.
Grimwave Club LLC · 1500 N Grant St Ste N, Denver, CO 80203, United States